Versity (latin origin):
To adapt, to change, to grow, to be versatile
Modular Workshops
Supervisory Skills
Provide new supervisors with the knowledge and skills they need to manage employees effectively
Goal Setting
Establish a collaborative approach to setting goals and measurable performance standards
Conducting Collaborative Performance Reviews
Advance organization goals and employee performance through effective performance management
Progressive Discipline
Ensure compliance with workplace performance standards
Giving and Receiving Feedback
Give honest direct feedback and maintain employees’ self esteem
Advanced Problem Solving and Decision Making Skills
Apply effective problem solving skills for improved decision-making
Asserting Yourself Under Pressure
Assert yourself under pressure without becoming overbearing or pushy
Conflict Resolution
Improve performance by resolving conflict and creating healthy employee relations
Effective Facilitation Skills
Make better decisions using the input of others. Understand group process and dynamics
Interpersonal and Team Relationship Skills
Improve interpersonal communication and group effectiveness using the Myers Briggs Type Indicator
Respectful Workplace (Harassment Prevention)
Ensure your workplace is free of discrimination and harassment
Leading Organizational Change
Plan and manage change and communication effectively
Progressive Discipline
Ensure compliance with workplace performance standards
Managing Employee Attendance
Reduce the cost of employee absenteeism through effective attendance management
Effective Meeting Techniques
Learn the skills of an effective meeting facilitator
Re-employment Counseling Workshops
Provide displaced employees with the skills and confidence to seek alternative employment quickly and effectively
Presentation Skills and Communication Dynamics
Make effective group presentations
Sales Management
Manage employee performance to achieve optimum sales and service results
Total Customer Satisfaction
Develop quality customer service and sales skills that lead to long term, mutually beneficial relationships with your customers. (These workshop are designed for in person customer contact as well as in bound and out bound call centers)
Effective Teams
Develop collaborative, productive teams
Applying the Rep Grid Technique
Use the RGT as a tool for developing performance competencies, conducting needs assessments, designing surveys, etc
Anger Management
Understand anger dynamics, and learn de-escalation techniques
Managing Generation Gaps in the Workplace
Understand the various generations present at work, what motivates each of them and how to work together effectively
Motivating Employees
Identifying methods and strategies to motivate employees
Negotiation Skills
Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
Stress Management
Provide the tools to manage and reduce stress in everyday life
Time Management
Learn to plan and prioritize each day’s activities in a more efficient, productive manner
Our Training Methodology
Based on management assessment center technology, all learning is interactive and experiential; skills are acquired through reinforced practice and feedback.
Learning reinforcement
It is estimated that without on-the-job reinforcement, the ‘shelf life’ of training is no more than a few weeks - at most, with the majority of learning having been forgotten within 30 days. In order to sustain learning, learned skills are reinforced on the job through using a multi-pronged approach:
- A skill mastery assessment (demonstrate the skills in a simulation exercise)
- Creation of a post training developmental plan in conjunction with participant’s manager
- Post training observation by the manager and on the job coaching by the manager
- Measurement of learning acquisition through post training learning assessments
- Measurement of performance improvement (e.g. improvements in: customer satisfaction surveys, sales, cross sales, up sales, identification of sales opportunities, closing ratios, etc)
Research shows that of all the approaches to employee development, coaching is the most effective means to help employees learn and retain new skills and practices.
As highly skilled, experienced, and certified coaches, we can help workshop participants apply the skills on the job by providing them with one on one or group coaching.